Call centers are business offices tasked with taking and making calls in order to perform many business functions like selling products, taking complaints, offering after sales services or other similar ones. One of the major goals for call centers is to have high-quality headsets arrangements that help them with their operation making their people’s lives easier keeping in mind they will be spending most of the day with headsets on their ears in different wearing styles. Fortunately, the headset manufacturers have evolved a great deal as well and now we have many different options to choose from like the one-ear style over the head lightweight headsets, the over the ear style single earpiece headsets, the dual earpiece over the head style and the single or dual earpiece back of the neck style headsets.
All these offer their own varied specialties and some of the better ones also have certain controls on them that sync with your soft or hard calling setups nicely allowing you to perform different functions like ending calls, merging calls or putting calls on hold from the headsets without having to open up any system based applications. More recently, top manufacturers like Plantronics, have come up with some advanced convertible options that can switch to the style you prefer ever so easily. Clip-on accessories get these from on-ear style to round the back of the neck style in only a few seconds and can mean the difference between having to buy two or even three sets of headsets for different moods and employee preferences. Here are some of the best call center based headsets you can get in 2018:
Plantronics EncorePro HW540
Being some of the more recent headset models and changing the way people received the headset idea, the Plantronics EncorePro HW540 aim to provide complete flexibility over how to use your headsets and which styles suits you best. These are highly appreciated in the office-based community including call centers and provide one of the lightest on-ear style setup weighing between 20 to 25 grams only.
You can just clip the other two styles, over the ear or back of the neck ones whenever you want for a more convenient and suitable functionality with all of these providing superior noise cancellations as well. The flexibility of these means that office owners or managers can just hand these out to everyone in the call center and users can configure them just as they want easily.
Jabra Pro 930
The superior quality wireless Jabra Pro 930 are one of the best call center headset options providing high-quality real-life sound in one ear with noise cancellation for both ways audio and an open second ear for neighborhood awareness as well. These are also made from very durable high quality and lightweight materials ensuring comfort and long-term endurance.
As long as the over the head setup is what you or your employees prefer, you will not go wrong with the true to life sound quality or comfortable ear foams and superior build quality of these offerings from Jabra.
Sennheiser CC550 IP
The German manufacturer Sennheiser is often considered by a lot of professionals to be one of the top headset brands in the world and the CC550 IP prove that efficiently. These call center special headsets offer precise high-quality sound along with a USB connection, a bleeding edge noise cancellation microphone and some of the best quality ActiveGuardtechnology to keep your ears safe from sudden sound surges.
The build quality on the Sennheiser CC550 IP is top notch and you get a 2-year warranty when you buy them new as well. The extra comfortable large ear pads will keep your ears pressure free for the best part and the longevity of these will keep you going for a long time to come.
The cost-effective Plantronics HW261N provide professional audio and sound quality with the great build at much less prices than any other similar quality headsets do. These are perfect all-day wear over the head style headsets and the flexible noise cancellation feature will separate important voices for you efficiently.
You will need a headset amplifier connection with these, the Plantronics QD 4-Pin quick connects suits best but most IP phones support this headset perfectly as well.
Get the professional grade sound experience with this USB connection very cost effective headsets along with high-quality noise cancellation feature perfect for call center operations as well. The Sennheiser SC60 headsets also provide high-quality comfortable ear padding for both ears to keep you going throughout your workday.
The additional benefit of control buttons bring these headsets up to par with many industry-leading options and the cost saving with commercial purchases offer great solutions to call center businesses.
Plantronics Audio 478
Plantronics might have taken a few spots on our list but they are all great options and the Audio 478 is one of their cheapest yet high quality offerings. These foldable call center special headsets rival many other expensive headset’s clear sound quality and active noise cancellation features.
Additionally, these professional headsets also boast features like Digital Signal Processing that gets rid of any static making its way into the line and stops any echo dead as well. In-line controls including mute and volume controls are also included and Skype answer and end call feature is typically integrated as well for a high-quality call center experience indeed.
Jabra Evolve 80
When you want heavy duty headsets for the most comfortable over the head style wearing experience, the Jabra Evolve 80 come in as a great option as long as you are willing to pay their slightly higher prices. These professional headsets have everything including a great high quality and clear sound experience for those occasional music tracks as well.
A noise cancellation button allows control over the feature and the USB connection is just about universal for all call center operations. The default “in-use indicator” will glow a red light indicating to your colleagues that you are on a call while the durable materials will keep them going for as long as required.
Plantronics Blackwire 710/720
With optional USB wired or Bluetooth wireless connectivity options, the Plantronics Blackwire 710 or 720 are some of the most versatile options for call centers. You don’t always have to rely on the battery in your headsets for them to function, plug in the wired connectivity option and you are good to go.
Your agents will be able to make or receive calls on their mobile phones or tablets as well with Bluetooth connectivity and the Smart Sensor technology incorporated in these answer a call when the headsets are simply placed on the user’s heads and taking them off will simply pause the media playing in the background. The hi-fi stereo sound couple with active noise cancellation, make these some of the most loaded options available.
Jabra Biz 2400 II
The latest offering from Jabra the Biz 2400 II headset is one of the top rated in the call center and business industry. A USB connection, active noise cancellation, intuitive call and volume controls, call answer and end buttons, two programmable soft buttons, great build quality, comfortable ear pads, lightweight materials, Kevlar-reinforced cord, unbreakable 360 swiveling boom mic and HD voice and audio capabilities, this guy has it all.
If there is a feature you wish for in your call center based headsets, the Jabra Biz 2400 II will most delicately have it.
The mono business class headsets from Logitech, the H650e are some of their more modern and advanced products. The single ear-head provide a great call center usage opportunity with noise cancellation and an extended clear voice mic that is also one of the most durable ones available.
Microsoft Lync optimization and “laser-tuned drivers” for crystal clear conversations both ways, make this Logitech product one of the most admired and the soft padding on the inner side of the headband makes them comfortable and perfect for longer period usage.